Lediga jobb som Processansvarig, ITIL i Älmhult

Are you ready to put in the next gear of moving IKEA and making us better together?
We are looking for Team Manager (for Business Analyst)
In Core Business Range, we are ready to put in the next gear of moving IKEA and making us better together. We have decided that we will focus, simplify and concentrate going forward by putting the product in the center – with a full focus on the core of our assignments.
Our business is about developing products, it’s at the center of all that we do, our daily job. We are looking for you, who love working with the IKEA range, is passionate about Home furnishing and the business we’re in and enthusiastic about solving real needs in people’s homes. You will be important in our journey where we have decided to dare to be IKEA, optimize for relevance and have the best possible products at lowest possible price.
We are now looking for a Team Manager (for Business Analyst). As a Team Manager (for Business Analyst), you will be responsible for securing the optimal resource allocation connected to Business Analyst in initiatives and in supporting proactive work in the digital product organization with the aim to deliver according to the agreed plan and achieve goals
You will report to the Digital Range Manager, meanwhile, to lead and secure aligned ways of working, methods, and competence development connected to the Business Analysis discipline across IKEA
Qualifications
For the job as a Team Manager (for Business Analyst), you have:
Solid and proven competence in the discipline of Business Analysis, extensive knowledge in data and analytics, roadmap and life cycle management
Strong ability to drive the upskilling of co-workers in Business Analysis capabilities, good delivery skills, and ability to visualize sustainable solutions and anchor them
Worked with technology as a business tool and translate requirements into solutions, balancing user experience, business needs and digital constraints
Ability to make complex situations simple and understandable and lead business, deliver results through involving and engaging people
Good interpersonal communication skills: active listening, coaching and facilitating. Communicating in a clear, structured and honest way.

This is a permanent role based in Älmhult.
The Team Manager (for Business Analyst) is crucial for developing our business, and we believe that your presence with the team and working the majority of the time in the workplace is important.
Additional information
To simplify and have good speed in the recruitment process, you apply for the role by uploading the following to Smart Recruiters:
1.) Your CV;
2.) A separate document including your answers to these two questions:
What do you believe is your contribution to this position?
What values and strengths will come through in your leadership?

Please keep your answers short and concise.
Everyone is welcome to apply. Candidates with the best competence for the roles will be selected.
The last application date is 12th February 2023. Questions about the recruitment process can be answered by Nichole Syjueco via [email protected] and for questions with regards to the role please contact Katrine Henriksson via [email protected] Visa mindre

Are you ready to put in the next gear of moving IKEA and making us better together?
We are looking for Digital Product Area Manager
In Core Business Range, we are ready to put in the next gear of moving IKEA and making us better together. We have decided that we will focus, simplify and concentrate going forward by putting the product in the center – with a full focus on the core of our assignments.
Our business is about developing products, it's at the center of all that we do, our daily job. We are looking for you, who is passionate about Home furnishing and the business we're in and enthusiastic about solving real needs in people's homes. You will be important in our journey where we have decided to dare to be IKEA, optimize for relevance and have the best possible products at the lowest possible price.
We are now looking for a Digital Product Area Manager. As a Digital Product Area Manager, you will be responsible for leading the development and implementation of digital products for a specified product area, in a way that supports horizontal movements across IKEA, ensuring that the whole digital product area has relevant and user-friendly digital products
You are responsible for creating a solid base of competencies needed for developing our digital capabilities and supporting both running business and future needs. You will lead, coach and develop the Digital Product Leaders, and ensure a developing culture and supportive atmosphere.
You will report to the Digital Range Manager, and work in close collaboration with the Capability Area Manager.
Qualifications
For the job as a Digital Product Area Manager, you have:
Extensive knowledge in the market/area within the specified digital product area
Solid experience as a leader in design of mainly digital products and you have a proven track record of successful digital products you were part of creating
Knowledgeable in agile principles and ways of working with eg UX, digital product strategy, digital product visions and data-driven decision making
Strong ability to communicate and act as a communication bridge between diverse business and digital competencies.
Strong capability to visualize concepts and ideas to build understanding and agreement on the way forward.
Ability to lead, coach, inspire and empower digital product teams to be optimized for the desired outcomes.
Ability to build strong relations with peers and stakeholders, comfortable with complex prioritization and situations, and cross-functional leadership.
Good knowledge about the IKEA strategies, processes and the digital landscape

This is a permanent role based in Älmhult.
The Digital Product Area Manager is crucial for developing our business, and we believe that your presence with the team and working the majority of the time in the workplace is important.
Additional information
To simplify and have good speed in the recruitment process, you apply for the role by uploading the following to Smart Recruiters:
1.) Your resume;
2.) A separate document including your answers to these three questions:
What do you believe is your contribution to this position?
What values and strengths will come through in your leadership?
What experiences from your past do you take learning from when taking on a challenge like this?

Please keep your answers short and concise.
Everyone is welcome to apply. Candidates with the best competence for the roles will be selected.
Last application date is 12th February 2023. Questions about the recruitment process can be answered by Nichole Syjueco via [email protected] and for questions with regards to the role please contact Björn Block via [email protected] Visa mindre

Job Description
Are you ready to put in the next gear of moving IKEA and making us better together?
We are looking for Team Manager (for Data enablement)
In Core Business Range, we are ready to put in the next gear of moving IKEA and making us better together. We have decided that we will focus, simplify and concentrate going forward by putting the product in the center – with a full focus on the core of our assignments.
Our business is about developing products, it's at the center of all that we do, our daily job. We are looking for you, who love working with the IKEA range, is passionate about Home furnishing and the business we're in and enthusiastic about solving real needs in people's homes. You will be important in our journey where we have decided to dare to be IKEA, optimize for relevance and have the best possible products at lowest possible price.
We are now looking for a Team Manager (for Data enablement). As a Team Manager (for Data enablement), you will be responsible for leading the successful implementation and adoption of data enablement capabilities in your area of responsibility, e.g., Business glossary, Data catalog, Data Quality, etc. And be the point of entry for stakeholders for data enablement in your area of responsibility (Solution architects, Data & analytics, Data stewards, etc.)
You will report to the Information Management Manager. You will have the opportunity to represent your area of responsibility in the broader IIG data enablement network and be the point of entry for the platform(s) and products connected to data enablement.
Qualifications
For the job as a Team Manager (for Data enablement), you have:
Strong ability to lead the demand capture of requirements for data enablement capabilities and create a portfolio with the stakeholders that actively drives synergies across Inter IKEA whilst renewing and improving our data enablement capabilities
Strong ability to foster the needed data steward communities to secure collaboration and sharing of best practices
Ability to drive simplicity in an entrepreneurial culture that maintains the balance between delivering business value and business agility
Worked with technology as a business tool and translate requirements into solutions, balancing user experience, business needs and digital constraints
Ability to lead business, deliver results through involving and engaging people
Good interpersonal communication skills: active listening, coaching and facilitating. Communicating in a clear, structured and honest way.



This is a permanent role based in Älmhult.
The Team Manager (for Data enablement) is crucial for developing our business, and we believe that your presence with the team and working the majority of the time in the workplace is important.
Additional information
To simplify and have good speed in the recruitment process, you apply for the role by uploading the following to Smart Recruiters:
1.) Your resume;
2.) A separate document including your answers to these two questions:
What do you believe is your contribution to this position?
What values and strengths will come through in your leadership?



Please keep your answers short and concise.
Everyone is welcome to apply. Candidates with the best competence for the roles will be selected.
The last application date is 12th February 2023. Questions about the recruitment process can be answered by Nichole Syjueco via [email protected] and for questions with regards to the role please contact Katrine Henriksson via [email protected] Visa mindre

Process Developer Area Sourcing
About Supplier Lifecycle management team
As a Process Developer you will be working in Supplier Lifecycle management, one of Supply Chain Development (SCD) Sourcing’s departments where we develop lean processes and innovative solutions to secure, maintain and develop the supply chain information flow between IKEA and the IKEA Supply partners with business solutions and processes supporting; Order-, Delivery-, Replenishment-, Invoice - Contract & Supplier Management.
About the job
As a Process Developer you will create sustainable customer value, growth and profitability for IKEA by leading and contributing to the company processes development; how we work, lead and organize, with process orientation as the starting-point.
As Process Developer you will be responsible for:
Identify and propose process/sub process design and/or improvement initiatives and prepare basis for decision
Gather, understand and analyze business benefit of identified process improvement potentials
Support implementation and establishment of the process including identifying competence development needs
Facilitate and push the implementation of way of working with process oriented business development in IKEA
Lead, manage and/or support process improvement projects (incl IT tools). Interact with related functions and matrixes in the development of the solution
Secure consistency and interdependencies in the process development towards other connected processes
Improve, develop & keep process documentation up to date according to defined framework (process maps, working methods, task descriptions, measurement specifications, learning material, …)
Secure follow up of process performance according to set KPI's
Participate in external networks for benchmarking and to enhance knowledge in relevant processes

The position is based in Älmhult, Sweden.
About You
You are a strong business person with a passion for process work, with energy to simplify way of working! We see that you are highly driven by development and constantly being on the way. You dare to think differently and you have an agile approach and adapt as we go.
You are interested in process way of working, digitalization and finding new ways of working and are highly motivated to do this by leading business through people and collaborate and interact with different stakeholders.
You have proven experience and knowledge or willingness to develop yourself in:
The specific processes, organizations and business in the field of work
The IKEA value chain, the process landscape and the IKEA organization
Process development, improvement methods/tools and practical experience of process development
Cost/benefit and how to affect its result through process development
Change management
Process automation
Supplier management including order, delivery, replenishment, invoice & contract management
Supply chain operations & transport

As a person you have:
Strong analytical skills, planning skills, tactical capability, clarity in communication, ability to take the lead around given responsibilities
Ability to listen to and understand the needs of the business. Both in the everyday needs, but also translate future plans and strategies into development plans or initiatives
Positive team player spirit and you can secure that development is synchronized both within a project but also across other development areas
Positive attitude, self-going, persistent and motivated by taking on challenges
Experience of and inspired by leading and dealing with change
Understanding of IKEA way of working, business model and total cost approach

Company Description
IKEA Supply is part of IKEA Range & Supply and is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.
Supply Chain Development is going into the next phase of a great journey. By gathering the end-to-end supply chain development agenda into one organization, embedding process and the development and management of digital solutions into the business, we create the best preconditions for meeting the future with the right competences and business capabilities.
By this we will also create the preconditions to a world class supply chain that enable IKEA to efficiently respond to the ever-changing customer needs. The SCD function includes five areas; Sourcing, Design & Planning, Execution, Intralogistics & Market logistics. Additionally SCD has three assignments to lead and keep together the overarching development in the field of Technology in Supply, Packaging & Identification for total IKEA and the Development Networks to lead collaborative innovation approach around Logistics and Fulfilment. Three support functions will be key to support the whole organization: BN & Portfolio mgmt., Communication and People & Culture. Our mission is to design & secure the preconditions for a world class supply chain, run and improve everyday solutions, keep together and optimize the development and innovation agenda.
About Area Sourcing
SCD Sourcing is part of Supply Chain Development. In SCD Sourcing we develop and embed processes and solutions to support throughout the whole life cycle partnership with a supplier, from potential cooperation to the end of joint business. This comprises all major activities such as acquisition, price management, durability and quality, including deviation & claim management. Our support, covering IT tools and adaptation to legal compliance as well as our own rules and regulations, is directed to all IKEA supply units.
Additional Information
Sounds interesting?
We welcome all applications. Submit your application, CV and letter of motivation, online via our recruitment system SmartRecruiters no later than the 25th of April. Note that we interview continuously and might close the recruitment earlier.
Looking forward receiving your application! Visa mindre

IKEA Core Business Supply is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.
Supply Chain Development (SCD) is going into the next phase of a great journey. By gathering the end-to-end supply chain development agenda into one organisation, embedding process and the development and management of digital solutions into the business, we create the best preconditions for meeting the future with the right competences and business capabilities. By this we will also create the preconditions to a world class supply chain that enable IKEA to efficiently respond to the ever-changing customer needs.
The SCD function includes five areas; Sourcing, Design & Planning, Execution, Intralogistics & Market logistics. Additionally SCD has three assignments to lead and keep together the overarching development in the field of Technology in Supply, Packaging & Identification for total IKEA and the Development Networks to lead collaborative innovation approach around Logistics and Fulfilment.
Three support functions will be key to support the whole organisation: BN & Portfolio mgmt., Communication and People & Culture. Our mission is to design & secure the preconditions for a world class supply chain, run and improve everyday solutions, keep together and optimize the development and innovation agenda.
Job Description
Do you have good communication skills, embrace change, highly adaptable, self-driven leader, capability to learn new skills and a team player? Do you already possess a strong Supply Chain Planning background and is curious and motivated to explore development/innovation with new learned competence? Here in our team(s), you will receive this opportunity to grow business and personal goals. We in Supply Chain Development – Planning Development are now looking for 3 agile team coaches to join our teams in Planning Development: Sales & Demand, Need & Balancing and Capacity
If this is what you have been seeking, continue reading and reflect in your application how you, with your experience, knowledge, motivation and capabilities will contribute as an Agile Team Coach in the area of Supply Chain Development - Planning Development.
We are adopting an Agile ways of working and having the ability to be flexible with our resources based on the development agenda is crucial in delivering satisfaction to our customer/end users.
As an Agile Team Coach you will create sustainable customer value, growth and profitability for IKEA by leading and contributing to the company development work; how we work, lead and organize, with process orientation as the starting-point.
As an Agile Team Coach you will be responsible for:
Responsible for the adoption of lean and agile principles so teams are effective in achieving its purpose and delivering customer value to IKEA
Provide coaching, guidance and training towards roles within SCD as well as other roles within Supply in order to adopt, implement and improve agile ways of working
Ensure collaboration and alignment between teams in order to secure engagement around shared business value
Organise and run planning meetings, ensuring teams reach a collective agreement on the work for the period i.e. there is an agreed backlog and plan in the digital tool JIRA
Remove any potential blockers to deliver agreed work for the period and escalate whenever needed.
Educate and help members of the team to understand how they can contribute in becoming a high performing team
Sustain the internal agile community and champion involvement in external agile communities to share information, improve skills and actively work on advancing the knowledge within the area of expertise
Provide transparency and visibility on the team’s activity/progress to be able to quickly respond to change
Track and use empirical data to produce objective measures and ensure continuous improvement
Advocate and demonstrate the benefits of the lean and agile way of working in the organisation in order to build the agile capability, both across SCD as well as within the Supply

We offer you a position in a fast paced, truly global environment where development and constantly being on the way is in focus!
Qualifications
You are a strong business person with a passion for digital work, with energy to simplify ways of working! We see that you are highly driven by development and constantly being on the way. You dare to think differently and you have an agile approach and adapt as we go. You are interested in process way of working, digitalization and finding new ways of working and are highly motivated to do this by leading business through people and collaborate and interact with different stakeholders.
You have proven experience and knowledge in:
Expert level of understanding of lean and agile development practices and working in agile teams
Extensive knowledge of servant leadership, empowering people and teams
Extensive knowledge of the psychology of teams and group dynamics
Good knowledge of product mindset
Good knowledge of scaling agile frameworks
Good knowledge of agile organisational theory
Good knowledge of stakeholder management
Good knowledge of the core business of INTER IKEA
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Intermediate knowledge of software development practices and execution
Experience of working with supply chain and supply chain planning

Additional information
Sounds irresistible?
We welcome all applications. Submit your application, CV and letter of motivation, online via our recruitment system Smart Recruiters no later than the 13th of January. Please note that we handle applications on a continuous basis, so if you are interested apply as soon as possible as we may close the application process earlier than stated if we find the right candidate!
We are looking forward receiving your application! Visa mindre

IKEA Core Business Supply is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.
Supply Chain Development (SCD) is going into the next phase of a great journey. By gathering the end-to-end supply chain development agenda into one organisation, embedding process and the development and management of digital solutions into the business, we create the best preconditions for meeting the future with the right competences and business capabilities. By this we will also create the preconditions to a world class supply chain that enable IKEA to efficiently respond to the ever-changing customer needs.
The SCD function includes five areas; Sourcing, Design & Planning, Execution, Intralogistics & Market logistics. Additionally SCD has three assignments to lead and keep together the overarching development in the field of Technology in Supply, Packaging & Identification for total IKEA and the Development Networks to lead collaborative innovation approach around Logistics and Fulfilment.
Three support functions will be key to support the whole organisation: BN & Portfolio mgmt., Communication and People & Culture. Our mission is to design & secure the preconditions for a world class supply chain, run and improve everyday solutions, keep together and optimize the development and innovation agenda.
Job Description
Do you have good communication skills, embrace change, highly adaptable, self-driven leader, capability to learn new skills and a team player? Do you already possess a strong Supply Chain Planning background and is curious and motivated to explore development/innovation with new learned competence? Here in our team(s), you will receive this opportunity to grow business and personal goals. We in Supply Chain Development – Planning Development are now looking for 3 agile team coaches to join our teams in Planning Development: Sales & Demand, Need & Balancing and Capacity
If this is what you have been seeking, continue reading and reflect in your application how you, with your experience, knowledge, motivation and capabilities will contribute as an Agile Team Coach in the area of Supply Chain Development - Planning Development.
We are adopting an Agile ways of working and having the ability to be flexible with our resources based on the development agenda is crucial in delivering satisfaction to our customer/end users.
As an Agile Team Coach you will create sustainable customer value, growth and profitability for IKEA by leading and contributing to the company development work; how we work, lead and organize, with process orientation as the starting-point.
As an Agile Team Coach you will be responsible for:
Responsible for the adoption of lean and agile principles so teams are effective in achieving its purpose and delivering customer value to IKEA
Provide coaching, guidance and training towards roles within SCD as well as other roles within Supply in order to adopt, implement and improve agile ways of working
Ensure collaboration and alignment between teams in order to secure engagement around shared business value
Organise and run planning meetings, ensuring teams reach a collective agreement on the work for the period i.e. there is an agreed backlog and plan in the digital tool JIRA
Remove any potential blockers to deliver agreed work for the period and escalate whenever needed.
Educate and help members of the team to understand how they can contribute in becoming a high performing team
Sustain the internal agile community and champion involvement in external agile communities to share information, improve skills and actively work on advancing the knowledge within the area of expertise
Provide transparency and visibility on the team’s activity/progress to be able to quickly respond to change
Track and use empirical data to produce objective measures and ensure continuous improvement
Advocate and demonstrate the benefits of the lean and agile way of working in the organisation in order to build the agile capability, both across SCD as well as within the Supply

We offer you a position in a fast paced, truly global environment where development and constantly being on the way is in focus!
Qualifications
You are a strong business person with a passion for digital work, with energy to simplify ways of working! We see that you are highly driven by development and constantly being on the way. You dare to think differently and you have an agile approach and adapt as we go. You are interested in process way of working, digitalization and finding new ways of working and are highly motivated to do this by leading business through people and collaborate and interact with different stakeholders.
You have proven experience and knowledge in:
Expert level of understanding of lean and agile development practices and working in agile teams
Extensive knowledge of servant leadership, empowering people and teams
Extensive knowledge of the psychology of teams and group dynamics
Good knowledge of product mindset
Good knowledge of scaling agile frameworks
Good knowledge of agile organisational theory
Good knowledge of stakeholder management
Good knowledge of the core business of INTER IKEA
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Intermediate knowledge of software development practices and execution
Experience of working with supply chain and supply chain planning

Additional information
Sounds irresistible?
We welcome all applications. Submit your application, CV and letter of motivation, online via our recruitment system Smart Recruiters no later than the 10th of October. Please note that we handle applications on a continuous basis, so if you are interested apply as soon as possible as we may close the application process earlier than stated if we find the right candidate!
We are looking forward receiving your application! Visa mindre

IKEA Supply is part of IKEA Core Business Supply. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.
Supply Chain Development is going into the next phase of a great journey. By gathering the end-to-end supply chain development agenda into one organization, embedding process and the development and management of digital solutions into the business, we create the best preconditions for meeting the future with the right competences and business capabilities.
By this we will also create the preconditions to a world class supply chain that enable IKEA to efficiently respond to the ever-changing customer needs. The SCD function includes five areas; Sourcing, Design & Planning, Execution, Intralogistics & Market logistics. Additionally SCD has three assignments to lead and keep together the overarching development in the field of Technology in Supply, Packaging & Identification for total IKEA and the Development Networks to lead collaborative innovation approach around Logistics and Fulfilment. Three support functions will be key to support the whole organization: BN & Portfolio mgmt., Communication and People & Culture. Our mission is to design & secure the preconditions for a world class supply chain, run and improve everyday solutions, keep together and optimize the development and innovation agenda.
About Area Sourcing
SCD Sourcing is part of Supply Chain Development. In SCD Sourcing we develop and embed processes and solutions to support throughout the whole life cycle partnership with a supplier, from potential cooperation to the end of joint business. This comprises all major activities such as acquisition, price management, durability and quality, including deviation & claim management. Our support, covering IT tools and adaptation to legal compliance as well as our own rules and regulations, is directed to all IKEA supply units.
About Supplier Information team
You would be working in Supplier Information, one of SCD Sourcing’s departments where we develop lean processes and innovative solutions to secure a single source of information about IKEA Supply partners in the area of business / action plan process, responsible sourcing and quality compliance. We support business decision making and collaboration between our business teams and the IKEA Supply partners in order to ensure cost efficiency and end user satisfaction.”
Job Description
As a Process Developer you will create sustainable customer value, growth and profitability for IKEA by leading and contributing to the company processes development; how we work, lead and organize, with process orientation as the starting-point.
As Process Developer you will be responsible for:
Identify and propose process/sub process design and/or improvement initiatives and
prepare basis for decisions
Gather, understand and analyze business benefit of identified process improvement
potentials
Support implementation and establishment of the process including identifying
competence development needs
Facilitate and push the implementation of way of working with process oriented business development in IKEA
Lead, manage and/or support process improvement projects (incl IT tools). Interact with related functions and matrixes in the development of the solution
Secure consistency and interdependencies in the process development towards other
connected processes
Improve, develop & keep process documentation up to date according to defined
framework (process maps, working methods, task descriptions, measurement specifications, learning material, …)
Secure follow up of process performance according to set KPI's
Participate in external networks for benchmarking and to enhance knowledge in relevant processes

The position is based in Älmhult, Sweden.
Qualifications
You are a strong business person with a passion for process work, with energy to simplify way of working! We see that you are highly driven by development and constantly being on the way. You dare to think differently and you have an agile approach and adapt as we go.
You are interested in process way of working, digitalization and finding new ways of working and are highly motivated to do this by leading business through people and collaborate and interact with different stakeholders.
You have proven experience and knowledge or willingness to develop yourself in:
The specific processes, organizations and business in the field of work
The IKEA value chain, the process landscape and the IKEA organization
Process development, improvement methods/tools and practical
experience of process development
Cost/benefit and how to affect its result through process development
Change management
Lean manufacturing
Quality at supplier
Sustainability at supplier
Traceability
Process automation

As a person you have:
Strong analytical skills, planning skills, tactical capability, clarity in communication, ability to take the lead around given responsibilities
Ability to listen to and understand the needs of the business. Both in the everyday needs, but also translate future plans and strategies into development plans or initiatives
Positive team player spirit and you can secure that development is synchronized both within a project but also across other development areas
Positive attitude, self-going, persistent and motivated by taking on challenges
Experience of and inspired by leading and dealing with change
Understanding of IKEA way of working, business model and total cost approach

Additional information
Sounds interesting?
We welcome all applications. Submit your application, CV and letter of motivation, online via our recruitment system SmartRecruiters no later than 2nd of december 2021.
Looking forward receiving your application! Visa mindre

WHY WE WILL LOVE YOU
GROUP DIGITAL
We set the digital agenda to keep IKEA leading in an uncertain and fast moving environment. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.


ABOUT YOU
As a person you are passionate about technology service operations. You appreciate the mix of strategic thinking and turning architecture trends and requirements into practice. Moving forward you are agile and motivated to keep learning and to forget the obsolete together with an open mind to the change. We believe you get energized working both independently and interdependently and cross functions. You share and live the IKEA culture and values.


You have proven training in information technology, computer science or equivalent. We believe you have a minimum of 5 years of progressive and diverse experience as IT Operations (application/infrastructure) Manager or equivalent. Furthermore, you have experience in managing the operations and on-going maintenance of core systems/solutions. Your leadership skills are strong and documented.


You have knowledge in following areas:
• experience of IT/Technology service operations and management, including release management
• experience of running and leading application/infrastructure management teams and functions
• experience and knowledge of toolsets used to manage and monitor applications and infrastructure
• experience in managing teams across multiple locations, countries and time zones
• good written and verbal communication skills, with the ability to engage and communicate with senior business-leaders and Technology Leadership


We believe you have extensive experience in application and infrastructure operations and management, as well as experience of running and operating core systems/platforms. As a person you have the ability to take ownership and make effective decisions. You possess good stakeholder management skills and the ability to manage multiple needs and priorities that may conflict at the same time. To be successful in this role you have extensive troubleshooting, analytical and problem-solving abilities. You are focused on delivery with an eye for details and drive to resolve issues. Moreover, you have the ability and credibility to lead and guide both in house and third party teams. You understand the complexity of IKEA business and the role of technology as an integrated part of the business.


YOUR RESPONSIBILITIES
Main aim for this role is to be responsible for operating and maintaining highly reliable and stable platforms, balancing the need to implement the platforms roadmap and ensuring platforms functionality. In addition, to manage a team, to lead, coach and develop members of the platform area operations function and to promote the best practice in operations services for IKEA.
The team has the Ingka accountability of handling the following Inter IKEA companies and processes:
• Supply Chain
• Product Development
• IKEA Components
• IKEA Communications


You will:
• be supporting the Platform Area Manager in developing and implementing the platform area roadmap for their respective platform, focussing specifically on the management and maintenance of platform operations
• be responsible for operating and maintaining a highly reliable and stable platform, including application and infrastructure management and maintenance for their respective platform
• for new business needs, be responsible of setting up new platforms in line with the agile way of working and product-oriented setup
• be responsible for balancing the need to implement the platform roadmap and ensuring platform availability and performance
• manage platform budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
• identify functional areas in the existing landscape that are candidates for a product orientation
• work with the Platform Re-engineering Manager to plan, co-ordinate and manage successful releases of changes to the applications as needed
• drive consistency in practice, process and toolsets in conjunction with other Platform Operations Managers to drive implementation of good practices across the operations function
• lead, coach and develop members of the platform operations function, promoting best practice in service operations continually driving to improve service and performance
• work across initiatives within INGKA Group and Inter Group, steering solutions towards the correct architecture


In this role you will report to the Platform Area Manager. Visa mindre